Frequently asked questions

All the commonly asked questions about We Smile, our process and our results are answered below. If you can’t find what you’re looking for, just ask us via the chat button on the bottom right.

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  • 1. What are We Smile invisible aligners?

    They are a series of thin aligners that are transparent and custom-made to fit snugly on your teeth, a bit like a small mouthguard. Over the course of your treatment each aligner will move your teeth in small increments towards achieving your treatment goal.

  • 2. What are We Smile invisible aligners made of?

    We Smile invisible aligners are made from a special type of BPA- free plastic. The plastic is a polyurethane resin that has been crafted and tested extensively to make it a superior plastic for clear aligners. It leads the class in strength, clarity, and stain resistance and is thoroughly tested for bio compatibility.

  • 3. How visible are invisible aligners?

    We Smile aligners are completely transparent which makes them hard to notice. You would notice them though if you looked carefully at close range.

  • 4. How do I care for my invisible aligners?

    It's easy caring for your invisible aligners by following a few simple guidelines. 1) Don`t eat or drink anything while you're wearing them. 2) Place them in a little container when you're not wearing them so you don`t lose them. 3) Brush them with toothpaste and rinse before putting them back into your mouth.


  • 5. How often do I need to wear my invisible aligners?

    It's recommended that you wear your invisible aligners at least 22 hours a day. They should only be removed when eating, drinking hot beverages or when brushing and flossing your teeth. If not worn as prescribed the corrective process can be halted and within a few hours begin to reverse. It can then take several days for the process to start up again. Wearing your aligners 22 hours a day is key to achieving your treatment goals.


  • 6. Are there any restrictions on what I can and can't eat during my treatment?

    You cannot eat anything while wearing your aligners as food will damage them. Your aligners need to be removed whenever you eat or drink, other than when you drink cold water.



  • 7. Do I need to do anything different to look after my teeth while wearing my invisible aligners?

    No you don't. All you need to do is brush and floss your teeth as we recommend. You will also need to rinse your mouth and brush your teeth before putting your invisible aligners back into your mouth after eating.



  • 8. When is the best time to whiten my teeth while wearing invisible aligners?

    You can whiten your teeth at any time while wearing invisible aligners. Most patients do it however after they have completed their treatment.

  • 9. If my gums bleed when I brush my teeth would I still be able to start the treatment?

    It is important that your mouth is healthy before you start treatment. Bleeding gums could indicate gingivitis (gum disease) or even periodontitis which affects the jaw bone holding your teeth in place. That is why we ask if you've had a dental check up within 6 months of starting treatment. Alternatively, one of our registered oral hygienists will conduct a dental check in consultation with one our licenced dentists before we  take a scan.


  • 10. Does a licenced dentist or orthodontist review my case?

    Yes. Your case will be reviewed, planned and approved by a licenced dentist or orthodontist who is experienced in invisible aligner treatment.

  • 11. Will I be able to talk normally with my invisible aligners in place?

    You may have a lisp at first while becoming accustomed to wearing your aligners. Most people adapt quickly though and it is rare that speech is impaired for an extended period of time. You may also experience a temporary increase in salivation or dryness of the mouth.


  • 12. If I move overseas can I still straighten my teeth with We Smile?

    Yes. We send your aligners to you wherever you are and will be able to monitor your progress through an app. You will also be able to communicate with the dentist or orthodontist that planned your treatment.

  • 13. How do I clean my invisible aligners?

    Invisible aligners can be cleaned with a toothbrush and cold water or with a non-abrasive toothpaste.  Another simple way is to place them into a mixture of cold water and white vinegar every few days for one minute.

  • 14. Can I play sport while wearing my invisible aligners?

    Yes, as long as its not a contact sport that requires wearing a protective mouthguard. Also, be aware of not drinking sports drinks with them in place as the sugar could stain the plastic.


  • 15. Can We Smile help if I previously wore braces and my teeth moved back to their original position? 

    Yes. A large number of our patients have come to us to correct previous orthodontic relapses.


  • 16. Would I need to visit a dentist or orthodontist during my We Smile treatment?

    No you will not especially need to visit your dentist during your We Smile treatment, apart from regular dental check-ups and cleanings.

  • 17. During treatment would I be able to contact a We Smile dentist with queries?

    Yes. You will have direct access to the dentist assigned to you. For general queries or concerns you will also be able to call and speak to one of our hygienists. We want you to have total peace of mind.

  • 18. What happens after I complete my invisible aligner treatment?

    After treatment we recommend that you wear your custom made retainer to protect your new smile. This is to prevent your teeth from moving back to their original position which can happen if a retainer is not worn.


  • 19. How long will it take to receive my new invisible aligners?

    It will take up to 21 working days to receive your new invisible aligners once you have approved your treatment plan.

  • 20. What are the qualifications of the We Smile team?

    All the dentists and orthodontists that are part of our team are licenced and registered with the Dental Board of Australia and are experienced in invisible alignment treatment. We have qualified dental hygienists and registered dental assistants in our scan studios who are trained to take accurate 3D scans of your teeth. Our team receives ongoing training and monitoring so as to be able to answer your questions and guide you through your treatment.


  • 21. Why are they called "invisible" aligners?

    Because they are transparent and clear. When they are in place on the teeth they are almost invisible and unless someone looks closely are barely noticeable. The aligners that we use are one of the clearest available.

  • 22. How do invisible aligners straighten teeth?

    Invisible aligners work by making slight adjustments of up to 2mm to straighten your teeth. You will receive a series of invisible aligners as part of your treatment plan that have been designed by one of our licenced dental professionals. As you progress through the series your teeth will move a little closer to your final smile position.


  • 23. How long does the average treatment take?

    The average treatment time to correct minor to moderate cases is generally 4-6 months, where invisible aligners are changed approximately every two weeks.


  • 24. Will I feel pain during my treatment?

    As with any orthodontic treatment, your teeth may be tender during the first few days of wearing a new set of aligners. This is normal and is an indication that the treatment is working. If the pain persists please contact us or see your dentist.

  • 25. How often should I wear my invisible aligners?

    You should wear your invisible aligners at least 22 hours per day. They should only be removed when you eat or drink, and can we worn if drinking cold water.

  • 26. What is the We Smile scan studio?

    The scan studio is where you do a consultation, checkup and 3D scan of your smile. All up its approx. 45 minutes. Once complete we'll show you your current and predicted future smile.


  • 27. Why do I need to have a 3D scan?

    The 3D scan is what we use to evaluate the current position of your teeth as well as design your new smile. It is similar to conventional impressions or moulds that some dentists still use but easier and more fun.

  • 28. How long does the scan take?

    Our scanners are super quick - a typical scan takes approximately 10 minutes!

  • 29. Will I be able to see how my predicted new smile will look before I start treatment?

    Yes. Directly after the scan we'll show you a simulated 3D version of your predicted new smile. We'll then create a customised treatment plan which will be emailed to you. It will show a before and after 3D visualisation of how your teeth will move during treatment. It will also specify the number of invisible aligners needed to achieve your new smile and estimate your treatment time.


  • 30. How much does We Smile invisible aligner treatment cost?

    We offer two teeth straightening plans - Standard Straightening and Extra Straightening. Our dentist or orthodontist will determine your plan based on the amount of straightening you require. There are two payment options for each plan - upfront payment or instalment payments. Standard Straightening - upfront is $1999, instalments are $300 per month for 6 months with an initial deposit of $399. Extra Straightening - upfront is $3999, instalments are $300 per month for 12 months with an initial deposit of $799. Please refer to

  • 31. Do you offer finance for treatments?

    Yes - we have finance options for both the Standard Treatment Plan and the Extended Treatment Plan - please see for more information.


  • 32. Can I pay off my payment plan early?

    Yes -  please call us on 1300 937 653 or email us at [email protected] and we'll process your outstanding balance.

  • 33. How much does a 3D scan cost?

    Its usually $99 but we are offering it free!

  • 34. Do you offer a money back guarantee?

    Yes - anything paid prior to receiving your treatment plan will be refunded if you decide not go ahead with your treatment. Your treatment plan is a short 3D animated clip that will be sent to you and show your predicted treatment result before you even begin the treatment process.


  • 35. What's the We Smile Guarantee?

    We Smile works if you follow the guidelines and wear your invisible aligners throughout your treatment. If you’re not completely happy with your results, the dentist or orthodontist who designed your smile will work with you till your smile is where it needs to be – including additional aligners and consultations at no extra cost. That's our guarantee!

    *conditions apply - free aligners only apply for the Extended Treatment Plan

  • 36. How do I know if I am a good candidate for invisible aligners?

    You will know if you are a good candidate by completing our online assessment together with the 3D scan when you come in for a consultation.


  • 37. Can I still straighten my teeth if I have dental implants?

    Unfortunately you cannot straighten your teeth if you have dental implants as they are fused to the bone and therefore cannot be moved.


  • 38. Can I still straighten my teeth if I have crowns or veneers?

    Yes - crowns and/or veneers should not affect the ability to straighten your teeth.

  • 39. Can I straighten my teeth if I have a dental bridge?

    Unfortunately you cannot straighten your teeth with invisible aligners (or fixed braces) if you have a dental bridge.


  • 40. How do I book a scan?

    Simply book a scan at or call us on 1300 937 653.



  • 41. Do I have to pay for everything up front?

    No you don't have to pay for everything upfront but if choose to you can. We offer finance options for both our Standard Treatment Plan and Extended Treatment Plan - please see for more information.


How it works

Book a scan

Getting started is easy. Come in to the Scan Studio for a free 3D scan of your current & future smile.

Choose a plan

If you like what you see, you can start your treatment plan immediately - with two easy payment options.

Smile hard:)

Once your treatment plan is over, and your teeth are all perfect, all you have to do is smile. A lot.

Truthful, Genuine and  Upfront.

We Smile works if you follow the guidelines and wear your invisible aligners throughout the treatment. If you’re not completely happy with the results, the dentist or orthodontist who designed your smile will work with you till your smile is where it needs to be*. That's our guarantee! 

*applies to extended treatment plan

Get a straighter smile now. You deserve it.

Answer three simple questions to see if We Smile is right for you. Then, book your free studio scan in 30 seconds.

Is it for me?